As a vacation destination, visitors have no shortage of options available to them during their stay, so Blue Marlin Realty Group focuses on the little things to separate themselves from the crowd.
"I think people feel as though they have a friend with us," said Lindsay Fullerton, real estate sales manager for the boutique real estate and vacation rental firm.
Blue Marlin Realty Group's Vacation Rental team, which specializes in both short and long term management and rentals, was recently honored for Customer Service "Excellence" by both Trip Advisor and Flip Key. Properties are awarded these designations after they receive a certain level of ratings by their customers.
Out of a possible rating of five, Blue Marlin scored an average of 4.35 in overall satisfaction and 4.50 in customer service, based on reviews for 2013.
As for the reviews, here is what some of the clients had to say about their experience with Blue Marlin Realty's vacation properties.
"The whole staff that I interacted with were all very professional and helpful. When we arrived, the condo was clean and beautiful. It exceeded all of my expectations; I plan to do business with Blue Marlin for as long as I visit the area. You guys should be teaching a class on customer service."
Another traveler wrote "your team really knows how to cater to the traveler. Everything about my experience with your team was well executed, down to the fine details."
For Blue Marlin co-owner Jerry Sullivan, the positive response has been overwhelming, but also not unexpected.
"Lindsay works really hard and makes everyone feel welcome from the first time they call," he said. "We are here to sell fun and that's what's exciting — we want to earn your business."
When guests call Blue Marlin, Fullerton said they can expect top-notch service from their initial inquiry to their departure. The key is to make a guest's vacation the best it can be, whether that means making recommendations on where to eat dinner or the best spot in Destin to soak up a breathtaking sunset.
So what can you expect from Blue Marlin?
"Good customer service, fair prices and great, clean units that are well taken care of," Fullerton said. "We want to find out what people need from their vacation and then we make that a reality; it's all about matching people to the right property."
Whether you are looking for something a little more secluded like the Magnolia House, Sandpiper Cove, where guests are near the beach and the harbor, or The Palms, which offers more of a resort-type feel, Blue Marlin has something for everyone. They can easily accommodate a lone visitor or a group of up to 18 travelers.
To learn more about Blue Marlin and its vacation rental and management options visit www.bluemarlinrealtygroup.com or call 837-7800.
At the end of the day, Fullerton says being honored by Trip Advisor and Flip Keys means that Blue Marlin is taking care of their guests and offering great service.
"It says that we are doing everything that we can do to the highest standard that we can," she told The Log. "We are giving people the absolute best that we have to offer and it's just us putting our 'A game' first."