NICEVILLE – SunPass services will be down from Tuesday to next Monday while the Florida Department of Transportation works on implementing a new computer system.
FDOT will soon launch a new centralized customer service system and call center as the final step in providing electronic tolling customers with a single point of contact as well as an enhanced overall SunPass customer service experience.
The SunPass services will be unavailable from 6 p.m. Tuesday until 8 a.m. Monday, June 11, (CST). All SunPass and TOLL-BY-PLATE applications, systems and services throughout the state, including Mid-Bay Bridge Authority customers, will be inaccessible during this time.
Although customers will not be able to access their SunPass accounts, customers will be able to use their SunPass to pay for tolls on the Mid-Bay Bridge, as well as all other roadways and bridges throughout the state, while the system maintenance is being performed.
The FDOT is requesting that SunPass customers update their account information via the sunpass.com website prior to the system maintenance period. Customers not on EasyPay should also replenish their accounts prior to the system maintenance period. Customers who are unable to complete their account activities prior to the system maintenance period, should visit SunPass.com on June 11, when the system is back online, to perform necessary account functions.
During this system maintenance period, the following SunPass and TOLL-BY-PLATE services will be unavailable:
SunPass website and mobile app
SunPass Plus Parking (except at Orlando International Airport)
Transponder purchases on the web, through the call center, mobile app and select retailers
Cash payment and reload
Registration stop payment/release
Please check sunpass.com for more information.