The Okaloosa County Sheriff’s Office wants the public to be aware of a recent scam.
Officials said the victim recently received a phone call from someone who indicated he worked with AT&T. The caller said the person informed him of an expected service interruption that would last about 20 minutes, according to a news release from the Sheriff's Office.
The alleged interruption was so the service could be updated from 4G to 5G service. The caller indicated the victim would receive an automatic AT&T message with a pin, which the caller needed to complete the update on his phone.
The victim received the message that was formatted like AT&T’s actual automated messages and provided the pin to the caller.
A short time later, the victim's and his wife’s phone went out of service, authorities said. The victim then received a call from their bank’s fraud department, which found three unusual charges on their account made through the victim’s wife’s card, from AT&T. The total amount was for $1,504.
It was discovered the charges were made from Dallas. The victim contacted AT&T through another person’s phone and was told the phone number the caller called from, which was 1-888-333-6651, was flagged in their system as fraudulent.
The victim's phone had been completely removed from the account and had to be reactivated. The charges were from someone purchasing new phones and adding them to the account, according to the news release.