Cooling Services promises customers locally-owned, personalized service

Matt Algarin
To learn more about Cooling Services, a "Torch Award" winner from the Better Business Bureau, visit their website at, find them on Facebook and Twitter, or call them at 850-269-1964. The office is located at 47B Bachelors Button Drive in Miramar Beach.

Whether you are looking to warm up or cool down, need maintenance on your air conditioning system, or want to clean up the air quality in your home, the team at Cooling Services is only a phone call away.

"Our motto is 'whatever it takes,' " said Owner Chad Hamilton, who was born and raised in the area. "All calls are taken that day, whether it's 10 a.m. or 10 p.m."

Located in Miramar Beach, the family-owned and operated Cooling Services has been offering personalized service to homeowners and rental companies between Destin and Rosemary Beach since 2007.

With 15 employees and multiple vehicles, Hamilton's business has grown significantly since he started with one van and a home office on his kitchen table. The goal for himself and his team is simple, offer the best customer service possible.

"We want to make sure each individual homeowner gets the best product and the best service we can offer," he said. "We really focus on the personal side of things because people are warm to it — it's kind of old school."

Cooling Services is more than happy to serve both residential and commercial customers with sales, service and installation of a wide range of products, whether it's a new HVAC system, a Wi-Fi controlled thermostat, or a Guardian Air purification system. Cooling Services, which is licensed and insured, is also a factory authorized dealer for Bryant heating and cooling systems and Honeywell.

"We can repair all makes and models," Hamilton told The Log. "We may be small, but we are able to address every job or any situation."

Each service technician is NATE (North American Technician Excellence) certified and trained to the highest standards.

As the heating and cooling industry evolve, Hamilton said his company strives to keep up with the changing times, as technicians are armed with iPads and can easily track a customers account, concerns and billing statements on the go, essentially streamlining the process.

"We've really tried to keep ahead of the curve," he said. "It used to be more that the guys were mechanically inclined, and now they must be technologically savvy."

Unlike other companies, Hamilton offers his customers service 24 hours a day and seven days a week, whether it's Thanksgiving or Christmas. If you do have an after hours emergency, customers will be greeted by the same technician that answers the phone, so the situation can be quickly diagnosed and a plan put into place.

There are never charges for "after hours" work or rates for overtime.

Hamilton told The Log that as a small business owner he embraces his customers and the community and truly believes that word of mouth business is key to his success.

As for what's next, Hamilton says it's a continual focus on dedicated service to his customers and embracing the growth in the real estate market.

"There is an upswing in new construction and things have doubled since this time last year," he said. "The market is doing one-hundred percent better than it was this time last year, especially in South Walton."