Howard Hospitality recognized by Marriott

Special to The Sun
Residence Inn by Marriott Sandestin [SPECIAL TO THE SUN]

Howard Hospitality, a Miramar Beach-based hotel management company, recently announced that its hotels received three awards for excellence in operations from Marriott International for the Courtyard and Residence Inn by Marriott Sandestin at Grand Boulevard.

At the April Marriott Select Service Conference in New Orleans, the Residence Inn by Marriott Sandestin won a Silver Hotel Award and the Courtyard by Marriott Sandestin earned a Platinum Hotel Award and the Quality of Food Satisfaction Award. Both hotels were also awarded the 2016 TripAdvisor “Certificate of Excellence” — an achievement solely based on guest reviews.

“These awards recognize a dedicated team effort toward excellence in hospitality,” said Karen McNevin, vice president of hospitality and human resources for Howard Hospitality. “On a daily basis, our employees exemplify a true passion for giving our guests a superior customer service experience and these awards illustrate that.”

Recently completing a renovation and expansion of its lobby area, the Residence Inn by Marriott Sandestin received the Silver Hotel Award for its overall customer service satisfaction scores ranking in the top 20 percent out of 734 Residence Inn hotels nationwide. Ranked No. 2 out of 39 Destin hotels on TripAdvisor.com based on reviews, the Residence Inn by Marriott Sandestin at Grand Boulevard caters to the extended stay traveler looking for all of the comforts of home. This premier pet-friendly hotel in the Destin/South Walton area includes 120 spacious suites as well as a lobby for daily complimentary breakfast and three weekly evening social events. The Residence Inn Sandestin offers studio, one bedroom and two bedroom suites fully equipped with kitchens and pet-friendly options.

The Courtyard by Marriott Sandestin won a Platinum Hotel Award for its overall customer service satisfaction scores ranking in the top 5 percent out of 1,009 Courtyard hotels nationwide. In addition, the Courtyard by Marriott Sandestin received the Quality of Food Award for having the second highest Bistro customer satisfaction score out of 1,009 Courtyard hotels nationwide. The Bistro is the next-gen Courtyard brand food and beverage outlet, featured in Courtyard hotels across the global portfolio. Offering Starbucks coffee 24/7 and delicious breakfast and dinner options, The Bistro encourages hotel guests and locals alike to take advantage of its casual atmosphere and stellar service.

Designed with both leisure and business travelers in mind, the Courtyard by Marriott Sandestin at Grand Boulevard currently ranks No. 4 out of 39 hotels in Destin on TripAdvisor. The Courtyard by Marriott Sandestin offers 174 guest rooms, four meeting rooms totaling 2,000 square feet of space and a contemporary lobby with vivid colors, flexible seating areas, touchscreens and more.

John Sallman, general manager of the Residence Inn by Marriott Sandestin, and Robert Ouellette, general manager of the Courtyard by Marriott Sandestin, both attended the conference, which also included an opportunity to participate in the Marriott’s “Spirit to Serve” Community Service Day. Marriott International offered over 39 different events and organizations to serve the New Orleans area. Sallman and Ouellette elected to join a team who cleaned sidewalks and yards in Central City, New Orleans.

“Helping people in need is a huge part of our culture and it drives our teams in everything we do,” said Ouellette.